Part Time: Non-Exempt Status; $18.00/hr
Reports to: Box Office Manager/Event Manager

The Event Assistant supports the successful execution of live events held by Waterville Creates. The event assistant is a public-facing professional who demonstrates excellent customer services and hospitality skills, possesses superb attention to detail, abides by state and organizational regulations and policies, and ensures the pre- and post-show readiness and cleanliness of the Maine Film Center, Waterville Opera House, and Ticonic Gallery + Studios (“Venues”). They serve as a welcoming resource for patrons and performers during live events; elevate questions, concerns, and suggestions to management on a timely basis.

Essential Duties/Responsibilities

• Sets up and breaks down events, including loading or unloading band equipment, striking sets, setting out tables and chairs, and assists with decorations or special signage.
• Greets customers and processes merchandise sales and concessions, including alcoholic beverages in accordance with health, safety, and legal requirements.
• Ensures a welcoming, respectful, and pleasant atmosphere; reports all issues to management or relevant authorities.
• Occasionally provides transport within Waterville for performers or performers’ staff, picks up catering or event materials.
•  Provides coverage at Box Office + Concessions as requested.
• Provides guest services support for all venues across the organization.
• Attends all staff meetings.
• Performs all other related duties as assigned.

Knowledge/Skills Experience

• Strong organizational and time management skills.
• Strong interpersonal and customer services experience.
• Ability to work independently with attention to detail and strong degree of accuracy.
• Previous customer experience in a fast-paced retail environment a plus.
• Previous concert, theatre, festival, or special event production experience a plus.
• Ability to work collaboratively.
• Ability to become familiar with new software and IT systems.
• Ability to be flexible, adapt, and problem-solve when faced with unexpected challenges.
• Must have a valid driver’s license,
• Due to the nature of live events, the Event Assistant’s schedule falls heavily on weekends and evenings.

Physical Demands/Conditions/Requirements

Work is performed in a general office environment. Light lifting (up to 50 pounds) required. Full range of physical mobility including walking, sitting, standing, stooping, carrying, reaching and manual dexterity is required.

Equal Opportunity Employer

Waterville Creates (WC) seeks qualified applicants from diverse backgrounds and lived experiences to apply for the opportunity to join our team. WC is committed to building a more equitable work environment that includes a wide array of voices. We believe a diverse workforce strengthens our organization by increasing representation, expanding access, and building a strong creative coalition for the work we undertake. Waterville Creates is proud to be an Equal Opportunity Employer.

About Waterville Creates

Waterville Creates connects artists, organizations, and the public with arts and cultural events and programs happening in our community. Supporting and promoting arts education, exhibitions, theatre, film, music, and dance that is accessible to all, Waterville Creates is leading the effort to make Waterville an exciting cultural destination and a thriving, vibrant community. For more information about Waterville Creates, visit watervillecreates.org

Position open until filled.

To apply: Email cover letter, resume, and three references to [email protected]
Only complete applications will be considered.

Temporary; Non-Exempt Status; $18/hour
Reports to: Executive Director, Maine Film Center
Timeline: July 2025

The Production Assistant supports festival leadership and venue managers in coordinating and maintaining all festival events. This role requires effective communication and problem-solving to address ongoing needs and provides broad exposure to various aspects of film festival operations.

Essential Duties & Responsibilities

• Provide high-quality customer service at points of sale and serve as a resource for inquiries from patrons and guests.
• Coordinate venue and small equipment setup, including ticket scanners, printers, computers, public-facing displays, decorations, and other technology.
• Package festival orders for patrons and welcome packets for guests.
• Serve concessions, including alcohol and prepared foods in compliance with state regulations.
• Abide by Waterville Creates employee handbook policies and uphold MIFF code of conduct policy.
• Perform other duties as assigned.

Knowledge/Skills Experience

• Familiarity with common computer and web systems, and the ability to learn new software and IT systems.
• Strong organizational and time management skills.
• Excellent interpersonal and customer service skills.
• Experience handling cash transactions.
• TIPS (Training for Intervention ProcedureS) certification, or ability to complete training required. Necessary training will be covered by Waterville Creates.
• Ability to work independently with keen attention to detail and a high degree of accuracy.
• Ability to work collaboratively within a team and provide constructive feedback.
• Availability to work afternoons, evenings, and weekend shifts throughout the Maine International Film Festival.
• Prior film festival or large event experience preferred but not required.

Physical Demands & Work Conditions

• Must be 18 years of age to apply.
• Work is performed in office, theater, and outdoor environments.
• Lifting (up to 50 pounds) may be required.
• Full range of physical mobility, including walking, sitting, standing, stooping, carrying, reaching, and manual dexterity.
• Frequent computer use involving repetitive hand and wrist motion.

Commitment to Diversity & Inclusion

Waterville Creates (WC) encourages applicants from diverse backgrounds and lived experiences to apply. WC is dedicated to fostering an equitable work environment that embraces a broad range of perspectives. A diverse workforce strengthens our organization by increasing representation, expanding access, and enhancing our creative community. Waterville Creates is proud to be an Equal Opportunity Employer.

To Apply: Please send cover letter, resume, and three references to [email protected]. Only complete applications will be considered. Position open until filled.