Part Time: Non-Exempt Status; $18.00/hr
Reports to: Box Office Manager/Event Manager

The Event Assistant supports the successful execution of live events held by Waterville Creates. The event assistant is a public-facing professional who demonstrates excellent customer services and hospitality skills, possesses superb attention to detail, abides by state and organizational regulations and policies, and ensures the pre- and post-show readiness and cleanliness of the Maine Film Center, Waterville Opera House, and Ticonic Gallery + Studios (“Venues”). They serve as a welcoming resource for patrons and performers during live events; elevate questions, concerns, and suggestions to management on a timely basis.

Essential Duties/Responsibilities

• Sets up and breaks down events, including loading or unloading band equipment, striking sets, setting out tables and chairs, and assists with decorations or special signage.
• Greets customers and processes merchandise sales and concessions, including alcoholic beverages in accordance with health, safety, and legal requirements.
• Ensures a welcoming, respectful, and pleasant atmosphere; reports all issues to management or relevant authorities.
• Occasionally provides transport within Waterville for performers or performers’ staff, picks up catering or event materials.
•  Provides coverage at Box Office + Concessions as requested.
• Provides guest services support for all venues across the organization.
• Attends all staff meetings.
• Performs all other related duties as assigned.

Knowledge/Skills Experience

• Strong organizational and time management skills.
• Strong interpersonal and customer services experience.
• Ability to work independently with attention to detail and strong degree of accuracy.
• Previous customer experience in a fast-paced retail environment a plus.
• Previous concert, theatre, festival, or special event production experience a plus.
• Ability to work collaboratively.
• Ability to become familiar with new software and IT systems.
• Ability to be flexible, adapt, and problem-solve when faced with unexpected challenges.
• Must have a valid driver’s license,
• Due to the nature of live events, the Event Assistant’s schedule falls heavily on weekends and evenings.

Physical Demands/Conditions/Requirements

Work is performed in a general office environment. Light lifting (up to 50 pounds) required. Full range of physical mobility including walking, sitting, standing, stooping, carrying, reaching and manual dexterity is required.

Equal Opportunity Employer

Waterville Creates (WC) seeks qualified applicants from diverse backgrounds and lived experiences to apply for the opportunity to join our team. WC is committed to building a more equitable work environment that includes a wide array of voices. We believe a diverse workforce strengthens our organization by increasing representation, expanding access, and building a strong creative coalition for the work we undertake. Waterville Creates is proud to be an Equal Opportunity Employer.

About Waterville Creates

Waterville Creates connects artists, organizations, and the public with arts and cultural events and programs happening in our community. Supporting and promoting arts education, exhibitions, theatre, film, music, and dance that is accessible to all, Waterville Creates is leading the effort to make Waterville an exciting cultural destination and a thriving, vibrant community. For more information about Waterville Creates, visit watervillecreates.org

Position open until filled.

To apply: Email cover letter, resume, and three references to [email protected]
Only complete applications will be considered.